| Titanium rings, titanium earrings, titanium cufflinks, titanium chains, titanium pendants, titanium bracelets. |
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| FAQ Please find below a range of frequently asked questions to help you. If your question is not answered here, please don't hesitate to contact us. Sizing What size am I? While jewellery sizing is not standardised, most jewellers around the world will have the same sizing instruments. This means that your local jeweller will be able to advise you of your ring size. We do recommend that every customer downloads our ring sizer from the ring size information section of our website though, as this will help accuracy even further. I went to three different jewellers and received three different ring sizes! Who is correct? First of all, you are not alone! In this situation, we recommend downloading our ring sizer from our ring size information page, as this will help determine the best size for you, as it is based directly on our sizing system. What if I get the ring and it is not the right size? That is no problem at all, simply fill out our exchange form, and we will guide you through the easy exchange process. In most cases, the exchange will be free! Shipping How long does shipping take? This will vary depending upon the shipping method chosen, as well as the destination. Free standard shipping within Australia will normally take 2-5 business days, while express shipping will normally arrive next business day from shipping. International standard shipping can vary widely, but will normally take 7-14 business days to arrive. FedEx International Priority normally takes 1-3 business days. Is there a tracking number for my item? While tracking is not available for standard shipping, it is available for FedEx International Priority. Your tracking number will be provided once the item is shipped, and can be tracked at www.fedex.com. Why can't I purchase insurance? Insuring an item covers us for lost items, so why should you have to pay for it? We insure all items ourselves, and at our expense. I used standard shipping, and my item hasn't arrived, what do I do? Don't panic! We will look after you, and we always ensure that you either receive your item or your money back. Please contact us so that we can help. Payment What forms of payment do you accept? Currently, we accept bank deposit for Australian and New Zealand customers, and PayPal for all customers worldwide. Other Are your items genuine titanium? We guarantee it. Even our earrings are titanium, right down to the posts and clips. Titanium is what we do, and we think we're the best in the business!  |
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