Not satisfied with your purchase? We've got you covered.
Intense Titanium's 45-day Perfect Fit ensures the correct initial ring size for our customers. If an exchange is needed, we are more than happy to help. We only ask that you pay for shipping and handling charges.
Or, in the rare event that you are unsatisfied with your purchase from Intense Titanium, you can simply exchange or get a refund on it (this excludes shipping and handling charges).
All purchases must be returned in new condition. Should there be any signs of tampering (trust us, we'll know!), Intense Titanium reserves the right to refuse your return or charge a restocking fee at our discretion.
Should your purchase arrived in a damaged condition or completely wrong, please email us within 5 working days from receipt of your order, and we will work as fast as we can to resolve any issues you may have.
So how do I go about returning/exchanging my purchase?
Please email our staff and we will get back to you ASAP with a Purchase Return Number (PRN) and our return address to send your purchase to.
Pack the original shipping package and invoice and send it back to us, including your PRN and any remarks stating the reason(s) for returning on the package.
Please ensure none of the original shipping labels are visible to prevent confusion by the shipping companies.
While not necessary, we would strongly recommend you to send the package with tracking as Intense Titanium will not be responsible for any loss of returns/exchanges if they are not trackable.